There is the duty-free for 3D printers that are sent to the United State (not including Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, Virgin Islands, and APO/FPO addresses) and the Most European countries.
For the other countries, we try our best to minimize the risk to get customs duties. If customs charge duties for your parcels, customers will be requiredto make the payment for customs duties in order to receive the parcels.
Yes, you can. There are two types of order cancellation:
If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
We only accept the payment in USD dollars on our site. Due to the US dollar has the best negotiability in the world. Every currency can be exchanged to US dollars. If your primary currency is not USD, you can still pay us USD in Paypal.
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address: firstname.lastname@example.org), they will reply you in 24 hours (except weekends) and give you further information and some useful advice.
Butplease contact us before sending the item back to us for a refund. We do not accept returneditems that were sent back by you directly without checking with us first.