Creality3D Sale! Free Shipping, Tax Exemption & Duty-Free On EU&US 3D Printer, 1-Year Warranty + Return within 14 days!

After Sale & Returns

We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.

We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the problem caused the man-made operation, we will provide new replacement parts for free.

During the maintaining period, all the accessory costs and Shipping charge are paid by the buyer side.

The printer which we sell are factory new regular products, all parts are the same as the original parts.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.

However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Exchange and Returns

You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company.  If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.


Acceptable Return Channel: USPS

Return Recipient: Creality3d Return Department

The U.S. Return Address:

Eastern United States - New Jersey:

14 Troy Hills Rd, Whippany NJ 07981

626-333-3658, Return Department 


Western United States - Los Angeles:

15650 Salt Lake Ave. City of Industry CA 91745

626-333-3658, Return Department


Return Recipient: Creality3d Return Department

The Europe Return Address:


22113 Hamburg, Germany