Creality3D Free Shipping,Tax Exemption & Duty Free On All 3D Printer ,1-Year Warranty + Return within 7 days!

After Sale & Returns

We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.

We guarantee 1-year warranty. We accept return within 14 days and replace within 15 days if any quality problems. If problem caused the y man-made operation, we will provide new replacement parts for free.

During the maintaining period, all the f accessory costs and Shipping charge are paid by buyer side. when you buyers buyer the wrong size or wrong color 

The seller shall assume no liability for wrong return and refund loss.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

The printer which we sell are factory new regular products, all parts are the same as the original parts.

Acceptable Return Channel: USPS

Return Recipient: Creality3d Return Department

The U.S. Return Address:

Eastern United States - New Jersey:

14 Troy Hills Rd, Whippany NJ 07981

1(973)585-7975, Return Department 

Tel: 86-0755-89619648

Western United States - Los Angeles:

15650 Salt Lake Ave. City of Industry CA 91745

626-333-3658, Return Department

Tel: 86-0755-89619648

Return Recipient: Creality3d Return Department

The Europe Return Address:


22113 Hamburg, Germany

Tel: 86-0755-89619648